Refund policy

At VeloraVita,customer satisfaction is important to us. We are committed to providing premium-quality nootropic supplements and a smooth shopping experience.

Returns

Due to the nature of health and supplement products, we do not accept returns of opened or used items for safety and hygiene reasons.

We only accept returns if:

The product arrives damaged

The wrong product was received

The item is defective upon delivery

To request a return, contact us within 14 days of delivery with:

Your order number

Clear photos of the product and packaging

A brief description of the issue

Refunds

Once your request is reviewed and approved then refunds will be processed to your original payment method within 5–10 business days.

Refunds are eligible only for:

Damaged items

Incorrect items

Lost shipments confirmed by the carrier

Shipping fees are non-refundable unless the issue was caused by our mistake.

Non-Refundable Items

We cannot offer refunds or returns for:

Opened or used supplements

Products damaged due to misuse

Orders entered with incorrect shipping information by the customer

Delayed deliveries caused by customs or courier services

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After processing or shipment, cancellations are no longer possible.

Contact Us

For return or refund assistance, please contact:When you send us a message through our website inbox.we use your information solely to respond to your inquiry. You can expect a reply from our team as soon as possible.